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No, sorry. We do however provide a full linen hire service.
Rest Easy Cleaning Services have a large pool of experienced, well trained cleaners. When your cleaner(s) go on holidays or is not well, you can choose whether you want to miss a clean or we can allocate you a short-term replacement. In all cases the relief cleaner is as trained as your regular cleaner.
To the highest standard. At Rest Easy Cleaning Services we always expect professionalism, honesty and quality from our staff. We have training programs and an experienced training supervisor.
Yes, Absolutely. All cleaners have current police checks.
Yes, we are covered for property damage and personal injury
Cleaning is charged on an hourly rate per person. So 1 person for 2 hours is that same total time as 2 people for one hour each. If your property requires more than 3 hours, it's likely a team of 2 or more will attend.
Someone from our lovely customer service team will be in touch with you as soon as possible to take care of your booking. If there's anything they need to discuss with you in more detail, or you've requested a call, they'll give you a ring – otherwise, you'll receive an email to confirm we've started our search for your new cleaning crew! Our office hours are weekdays from 8am to 5pm. Matching you with the perfect crew is something our customer service team do with great care! Once we've coordinated your clean, we will send out a booking confirmation via email with all the important details.
Our customer service team will always do their best to facilitate same or next-day bookings. Especially with holiday house cleaning services, we understand that last minute bookings happen, and we want you to be able to take as many as you can. Please just make a call to ensure we can turn the property around in time.. We certainly try our best to ensure we can! Obviously, the more notice you can provide, the easier for us to ensure the property will be ready for your next arrival.
The more time you can allow us to turn the property over, the more likely it is to be ready for the next arrival. Particularly in summer - we suggest a 10am departure and a 3 or 4pm arrival.
Yes, we can arrange vacate cleaning services clean, but we can also arrange the window cleaning, and carpet cleaning too.
Not necessarily. All our cleaners are well trained in what's required, so we can just walk in and do the job. However, if you would like to meet one of our team on site, we are more than happy to meet you at a time that suits you, to discuss any property specific requirements.
Call us on 0429 780 896 or email us your booking request – bookings@resteasyservices.com.au. You can also make a booking request on our website: www.resteasyservices.com.au/bookings
For holiday homes, we strongly recommend electric locks (we can provide a quote to
install one), or at very least, a key safe, with a spare key safe on the property for
back up.
We are happy to hold a copy of your key and access/alarm details, which
are stored safely in our secure key safe.
There are no upfront fees to worry about. We accept Direct Debit, Cash or Credit Card (which incur 2.2% surcharge).
Please provide at least 24 hours notice otherwise the booking will incur a $55 cancellation charge. However, we do understand that on occasion the unexpected can happen so please call us as soon as possible.
We love animals and are happy to work around your pets. If your pet is likely to become territorial over the property, we kindly ask that you secure or remove them prior to your service. Please advise us in advance if a pet will be on the property.
We currently provide cleaning and gardening/lawn mowing services to the Mornington Peninsula and can also service some suburbs slightly more north. If you aren't sure, please call us on 0427 912 867 and we will let you know if we can service your are.
Absolutely.. please keep up to date with our facebook and Instagram feeds..
https://www.facebook.com/RestEasyServicesMornPen/
https://www.instagram.com/resteasyservices/
Yes, there are some details we require and we also require your permission to enter your premises.
We know everyone says this, but we really care what you think! Your feedback keeps us heading in the right direction, and we appreciate any comments or ideas you can give us to help us get better at what we do. If you have a minute, please feel free to give us a call on 0429 780 896, email us at bookings@resteasyservices.com.au, or reach out through our contact us page. We'd love to hear your thoughts!