WHAT CLEANING SERVICES DO YOU OFFER?
We concentrate on high quality cleaning, either residential, vacate cleaning, Air BnB holiday houses, builders cleaning or commercial properties. After all, it is what we do best.
WHAT CLEANING PRODUCTS WILL YOU USE?
We understand that many properties on the Mornington Peninsula are on septic tanks, so we are able to use green products where required. Generally we use commercial grade cleaning products to ensure the most effective and efficient results. Rest Easy Cleaning Services supply all our own products and equipment. If you require specific products to be used on certain surfaces, please feel free to supply them and advise the attending housekeeping team or the administration staff.
DO YOU DO WASHING AND IRONING ONSITE?
No, sorry. We do however provide a full linen hire service.
DO WE HAVE RELIABLE CONTINUAL SERVICE WITH THE SAME CLEANER (S)?
Rest Easy Cleaning Services have a large pool of experienced, well trained cleaners. When your cleaner(s) go on holidays or is not well, you can choose whether you want to miss a clean or we can allocate you a short-term replacement. In all cases the relief cleaner is as trained as your regular cleaner.
ARE YOUR HOUSE CLEANERS TRAINED?
To the highest standard. At Rest Easy Cleaning Services we always expect professionalism, honesty and quality from our staff. We have training programs and an experienced training supervisor.
DO YOUR CLEANERS HAVE POLICE CHECKS
Yes, Absolutely. All cleaners have current police checks.
DO YOU HAVE INSURANCE?
Yes, we are covered for property damage and personal injury
DO YOU CLEAN IN TEAMS?
Cleaning is charged on an hourly rate per person. So 1 person for 2 hours is that same total time as 2 people for one hour each. If your property requires more than 3 hours, it’s likely a team of 2 or more will attend.
WHAT HAPPENS AFTER I BOOK ONLINE?
Someone from our lovely customer service team will be in touch with you as soon as possible to take care of your booking. If there’s anything they need to discuss with you in more detail, or you’ve requested a call, they’ll give you a ring – otherwise, you’ll receive an email to confirm we’ve started our search for your new cleaning crew! Our office hours are weekdays from 8am to 5pm. Matching you with the perfect crew is something our customer service team do with great care! Once we’ve coordinated your clean, we will send out a booking confirmation via email with all the important details.
CAN I BOOK A SERVICE FOR TODAY? HOW ABOUT TOMORROW?
Our customer service team will always do their best to facilitate same or next-day bookings. Especially with holiday house cleaning services, we understand that last minute bookings happen, and we want you to be able to take as many as you can. Please just make a call to ensure we can turn the property around in time.. We certainly try our best to ensure we can! Obviously, the more notice you can provide, the easier for us to ensure the property will be ready for your next arrival.
CHECK IN/OUT TIMES
The more time you can allow us to turn the property over, the more likely it is to be ready for the next arrival. Particularly in summer - we suggest a 10am departure and a 3 or 4pm arrival.
DO YOU OFFER VACATE CLEANING SERVICES?
Yes, we can arrange vacate cleaning services clean, but we can also arrange the window cleaning, and carpet cleaning too.
DO I NEED TO MEET MY CLEANERS?
Not necessarily. All our cleaners are well trained in what’s required, so we can just walk in and do the job. However, if you would like to meet one of our team on site, we are more than happy to meet you at a time that suits you, to discuss any property specific requirements.
HOW DO I MAKE A BOOKING OR GET A QUOTE?
Call us on 0429 780 896 or email us your booking request – email@example.com. You can also make a booking request on our website: www.resteasyservices.com.au/bookings
HOW DO YOU GAIN ACCESS TO MY PROPERTY?
For holiday homes, we strongly recommend electric locks (we can provide a quote to install one), or at very least, a key safe, with a spare key safe on the property for back up.
We are happy to hold a copy of your key and access/alarm details, which are stored safely in our secure key safe.
HOW DO I PAY FOR MY SERVICE?
There are no upfront fees to worry about. We accept Direct Debit, Cash or Credit Card (which incur 2.2% surcharge).
WHAT IF I NEED TO CANCEL MY BOOKING?
Please provide at least 24 hours notice otherwise the booking will incur a $55 cancellation charge. However, we do understand that on occasion the unexpected can happen so please call us as soon as possible.
WHAT ABOUT MY PETS?
We love animals and are happy to work around your pets. If your pet is likely to become territorial over the property, we kindly ask that you secure or remove them prior to your service. Please advise us in advance if a pet will be on the property.
WHAT AREAS DO YOU COVER?
We currently provide cleaning and gardening/lawn mowing services to the Mornington Peninsula and can also service some suburbs slightly more north. If you aren’t sure, please call us on 0427 912 867 and we will let you know if we can service your are.
CAN I FOLLOW YOU ON SOCIAL MEDIA?
Absolutely.. please keep up to date with our facebook and Instagram feeds..
DO I NEED TO SIGN AN AGREEMENT?
Yes, there are some details we require and we also require your permission to enter your premises.
HOW CAN I PROVIDE FEEDBACK?
We know everyone says this, but we really care what you think! Your feedback keeps us heading in the right direction, and we appreciate any comments or ideas you can give us to help us get better at what we do. If you have a minute, please feel free to give us a call on 0429 780 896, email us at firstname.lastname@example.org, or reach out through our contact us page. We’d love to hear your thoughts!